ATTUALE.COM, TERMS AND CONDITIONS

These Terms and Conditions set out the legal terms that apply to your use of our Site, attuale.com or any of the Services we provide. Please beware that by using attuale.com, any services provided, or by placing an order, you confirm that you agree to our Terms and Conditions.

ABOUT US

attuale.com (the Site) is the tradename for the UAE registered company The Attuale General Trading LLC, operating under license number 807353.

UNDERSTANDING OUR TERMS

attuale.com Terms and Conditions are published in English only. When we refer to ‘we’, ‘us’ or ‘our’, we mean attuale.com. Where we refer to ‘you’ or ‘your’ we mean you, the person using the Services.

Please be sure to check this page regularly as we may update these Terms when required and when you place an order, you accept the latest version of these Terms. If you do not agree to attuale.com Terms, you should not use the Site.

OUR SERVICES

The Services we offer allow you to openly browse through our Site and purchase products of your interests from a number of selected brands worldwide. You are able to purchase these products online and additionally, we offer a shipping service to deliver your package. We may make a charge for these services, which is shown at checkout and prior to purchase of the products.

We require that you have reached the age required by the law of the country of your own citizenship in order to be able to lawfully both make payment through one of our accepted payment options as well as agree to these Terms.

You can either use the Site as ‘Guest’ or create an account and register your details with us. Please beware, it is your ongoing responsibility to make sure that any personal details you provide to us are valid, accurate, and complete. You have the possibility to update these at any time on your Account section and we suggest keeping your credentials confidential and secure as we are not responsible for any loss or damage suffered through the misuse of those details by someone else.

By registering or placing an order you warrant that you meet the eligibility criteria described above and that the information you provide is yours and is accurate in all respects. You also agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

If you think that your account has been hacked, please write to us immediately at [email protected].

OUR PRODUCTS

Although we aim to be as accurate as possible when describing items on product descriptions or when illustrating items on images, we cannot guarantee that all details are completely error free or that your computer’s display accurately reflect the true colors of the items. Should you have any doubt regarding any item, we suggest writing to us at [email protected] before making your purchase.

Our Partners still remain responsible for the items sold on our website and we will liaise with the relevant Partner on your behalf should an item not meet the highest of standards, on a case-to-case basis.

The products sold are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes. Neither we nor our Partners have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.

WARRANTY

Some products might be covered under manufacturer’s warranty against production defects. Please write to us at [email protected] directly if you think your purchased item has a manufacturing defect and we will work promptly towards solving your case.

Please beware, goods and products are delivered ‘as is’ purchased through attuale.com and we do not provide any warranty with respect to goods and products purchased through attuale.com other than the warranty that might be made available by the manufacturers and other than our Return policy.

Save as required by law, we make no warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the Site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Site shall create any warranty of any kind.

PRICES

We try to ensure that all prices that appear on our Site are accurate, however there may be cases where errors occur, and such will be handled on a case-to-case basis.

If you choose to view the store in AED, prices for all products on the Site are displayed in AED (UAE dirham) by default and are inclusive of duties and taxes (VAT) that are applicable in the United Arab Emirates only.

In all other countries, prices displayed  duties and taxes will be calculated depending on the country of destination of the items and will be displayed before your order confirmation. All prices and other terms are subject to correction for typographical or clerical errors.

When you purchase using a payment card denominated in a different currency to the ones attuale.com handles, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

The destination you ask us to deliver to, the items and services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply, if any.

PROMOTIONAL AND DISCOUNT CODES

Promotional codes are valid only in accordance with their terms, until the date stated, and are not redeemable for cash or can’t be used in conjunction with any other offer, sale or promotion. They are personal to you and can’t be transferred to any other party.

COMPLIMENTARY GIFTS

Please beware that any free gift is non-returnable/ refundable.

ORDERS

Orders are subject to our acceptance, which we may withhold or refuse in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Furthermore, all products saved in your Shopping Bag are not reserved until your order is accepted and paid for in full. A receipt of all your orders will be acknowledged by email every time you place a new order. Additionally, you will receive confirmation of dispatch once the items are out for delivery. No party other than us or our Delivery Partner(s) have the authority to confirm acceptance of the order on our behalf.

PAYMENT

To order items on attuale.com you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, and that there are sufficient funds in the account to cover the cost of your order.

attuale.com will show you the default currency of the country you are shopping in and you may change this anytime using the drop-down located on the top right side of the Site.

We accept payments in AED (dirham), EUR (euro), GBP (pound), SAR (saudi riyal), and USD (us dollar) through Visa, MasterCard, American Express, and Apple Pay. The one exception is PayPal, which accepts payments in USD (us dollar) only.

By entering payment details onto attuale.com and by placing the order, you warrant that you are duly authorized to pay using those details and are offering to purchase the items, at the price indicated including any delivery fees, taxes, and duties where applicable. All orders are subject to availability and confirmation of the order price.

INTERNATIONAL DELIVERIES

All international deliveries will be handled with our Delivery Partner DHL and will be subject to delivery charges. Your order will be subject to import duties and taxes, which are applied either using DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid), depending on your country of destination. Applicable import taxes and duties are calculated at checkout based on the total order item(s) value, after discounts or any promotion where applicable.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

REASONS TO TERMINATE THE RETURN POLICY

The Return Policy is valid only if the product bought has not been customized or altered. Personalization of garments renders the Return Policy inactive.

TITLE OF GOODS

Title to the items in your order will pass to you on the later of the day in which: i, you pay us in full for the items. ii, the day you receive the items. Risk of the items in your order passes to you on the delivery to the address detailed in the order.

INTELLECTUAL PROPERTY RIGHTS

The sale of items hereunder does not convey any express or implied license under any patent, copyright, trademark, or other proprietary rights owned or controlled by us, whether relating to the items sold or otherwise. All rights under any such patent, copyright, trademark or other proprietary rights are expressly reserved. For the avoidance of doubt, attuale.com makes no representation of warranty of any kind with respect to the ownership or legitimate usage of any trademarks or tradenames on the Site and expressly disclaims any liability with respect to any alleged infringement of any third-party property rights.

USER GENERATED CONTENT

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant us the right to use any content you provide for its own purposes including republication in any form or media. attuale.com reserves the right at its sole discretion not to publish, or to remove (without limitation) any comment including those that it believes may be unlawful, defamatory, racist, or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, or is detrimental to the trademarks, patent, and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. The Site is available to the public and information you consider confidential should not be posted to the Site.

LIABILITY

For death or personal injury out of our negligence or as required by law, under no circumstances shall we, our affiliated, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Site or however caused, even if it could have been reasonably foreseen, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.

INDEMNITY

You agree to defend, indemnify and hold us, our directors, agents, affiliated, licensors and suppliers harmless from and against any and all claims, damages, costs, losses and expenses, including legal fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Site Terms, including the use of third parties accessing the Site using your account cause by your action of inaction.

ENTIRE AGREEMENT

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Site and any purchase by you of any item(s) through the Site, and supersede and govern all prior proposals, agreements, or other communications.

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