ATTUALE.COM, PURCHASE INFORMATION AND POLICIES

PAYMENT

We accept payments in AED (dirham), EUR (euro), GBP (pound), SAR (saudi riyal), and USD (us dollar) through Visa, MasterCard, American Express, and Apple Pay. The one exception is PayPal, which accepts payments in USD (us dollar) only.

Payment is debited from your chosen payment method at the time of purchase only.

TAXES AND DUTIES

Most of the items ship from Dubai, UAE, and prices are inclusive of Duties and Taxes (VAT).

SHIPMENT

attuale.com is a company based out of Dubai, UAE, hence all orders are processed and shipped from Dubai.

National Shipping Fee within the UAE is calculated at a flat rate of AED 26.

We ship orders every day except Fridays. Please beware:

- Within Dubai, you can expect to receive your order within 2 to 4 hours if you purchase before 5pm, otherwise next-day.
- For the rest of UAE, allow 1 to 4 days for your order to reach your home.

 

*Exceptions out of our control may happen and we kindly ask for your patience.

RETURN POLICY

At attuale.com, we have a Return Policy of 10 days from the delivery date registered by our Delivery Partner.

When returning an item, please beware of the following:

- Return items should be unused and in the same condition as when originally received, including return tag.
- All beauty, undergarments and discounted items are final sales.
- Your refund is calculated based on the returning item(s) value that was originally paid for (including VAT), while subtracting any shipping fees.
- Refunds are processed only through the original method of payment.

 

attuale.com reserves the right to refuse a return if any of the above conditions are not met, on a case-to-case basis, and return the item(s) back to the original destination address.

RETURN PROCESS

We took some important decisions and made changes that may affect your experience as a client. We work and wish for a conscious environment within the ecommerce industry and to improve our Sustainability Practices, the following compromises must be considered while shopping at attuale.com.

In order to reduce returns, which create operational, financial, and environmental damages, we ask for your collaboration.

First and foremost, when in doubt for sizing, fit, or any other items’ characteristics, write to us at any time either by email on [email protected], or by Whats app, iMessage, text, or call on +971507197255. We try our best to be available most of the time.

If you receive an item, and it does not meet your requirements, please email us your Return Request:

Upon receiving your Return Request, we create a Return Shipment for you and provide you the following:

- Documentation to be printed and handed over to the courier – Airway bill
- Pick-up day and timing*
- Tracking number

*Should you wish to change the pick-up day or timing, please contact DHL (600 567 567) providing the tracking number.

Please, be mindful to pack item(s) properly in order to meet our Return Policy. We suggest using as much of the original packaging as possible.

Lastly, once our Operation team receives your packages and approves your return, a confirmation email is sent to you and your refund credited back to your account through the original method of payment. Refunds may take up to 15 days.

EXCHANGES

Unfortunately, we are unable to offer exchanges. Please proceed with a Refund Request and you may place a new order with the new item(s). For assistance, write to us on [email protected]

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