PAYMENT AND SHIPPING

 

PAYMENT

ATTUALE will show you the default currency of the country you are shopping in. You may change this anytime from the drop-down box on the left side of the main menu located on the top of the page. 

We accept Visa, MasterCard, and PayPal as official methods of payment. If selecting PayPal at checkout, you will be redirected to the PayPal site for you to log-in and pay. Please note that PayPal only accepts payments in $USD. Payment is only debited from your payment method at the time of purchase.

The following applies for all payments by credit card: refunds from returns will always be charged back on to the credit card that the original order was paid for with.

AUTHORIZATION AND SECURITY

After following the necessary steps to place the order, fill in your preferred methods of payment along with your details. All information is secured by our payment gateway provider Checkout.com, which is PCI and DSS certified. Details and passwords cannot be accessed by any of the ATTUALE employees.

By entering payment details onto the Site, you accept that you are duly authorized to pay using those details and you accept to purchasing the products from the relevant partner. Your order for the products is subject to the ATTUALE Terms and Conditions, which are incorporated into the contract between you and the relevant Partner. All orders are subject to availability and confirmation of the order price, which is determined by the relevant Partner. Legal title to the product purchased will pass to you upon payment has successfully made. ATTUALE reserves the right to decline orders without liability to you where we believe payments are not: [i] authorized, [ii] the payment method is not valid, or [iii] where we do not think you are authorized to use the relevant payment type.

SHIPMENTS

Delivery Schedule:

- Sunday to Thursday, or next working-day delivery

- In remote areas of the U.A.E., please allow 1 to 2 business days for delivery

- For international deliveries, please allow 2 to 5 business days for delivery

- In the GCC region, customs may require the customer’s official ID to clear the shipment.

Shipping and Taxes Fees:

- Within U.A.E. – AED25 plus 5% VAT (excluded in the item price).

- Rest of the world – AED100 plus customs duties & taxes (per country and excluded in the item price).

- Sales Tax (VAT) for returns originally delivered within U.A.E. will be refunded. Customs duties and taxes for those returns originally delivered outside U.A.E. are non-recoverable, and you agree to bear the applicable charges of the sales tax in your country.

 

Please click this link to track the status of your delivery.

 

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