We accept payments in AED (dirham), EUR (euro), GBP (pound), SAR (saudi riyal), and USD (us dollar) through Visa, MasterCard, American Express, and Apple Pay. The one exception is PayPal, which accepts payments in USD (us dollar) only. Cash payment is available only in the store. 

Payment is debited from your chosen payment method at the time of purchase only.

ATTUALE.COM is a company based out of Dubai, UAE, hence all orders are processed and shipped from Dubai.

National Shipping Fee within the UAE is calculated at a flat rate of AED 26. We ship orders every day except Fridays and UAE national holidays.

Please beware:

– In Dubai, you can expect to receive your order within 2 to 4 hours if you purchase before 5pm, otherwise next-day.
– For the rest of UAE, allow 1 to 4 days for your order to reach your home.

*Exceptions out of our control may happen and we kindly ask for your patience.

ATTUALE.COM is a company based in Dubai, UAE, hence all orders are processed and shipped from Dubai via DHL. 

For all international shipments, allow 2 to 5 days for your order to reach your home. We ship orders every day except Fridays and UAE national holidays.

*Exceptions out of our control may happen and we kindly ask for your patience.

At attuale.com, we have a Return Policy of 10 days from the day of your purchase. All delivery costs are non-refundable and we ask to deliver the returning items to our store in City Walk, building 11b

When returning an item, please beware of the following:

– Return items should be unused and in the same condition as when originally received, including return tag.
– All beauty, undergarments and discounted items are final sales.
– Your refund is calculated based on the returning item(s) value that was originally paid for (including VAT), while subtracting any shipping fees.
– Refunds are processed only through the original method of payment.

attuale.com reserves the right to refuse a return if any of the above conditions are not met, on a case-to-case basis, and return the item(s) back to the original destination address.

At attuale.com, we have a Return Policy of 10 days from the delivery date registered by our Delivery Partner. All shipping costs are non-refundable and we do not pay for return shipping.

When returning an item, please beware of the following:

– Return items should be unused and in the same condition as when originally received, including return tag.
– All beauty, undergarments and discounted items are final sales.
– Your refund is calculated based on the returning item(s) value that was originally paid for (including VAT), while subtracting any shipping fees.
– Refunds are processed only through the original method of payment.

attuale.com reserves the right to refuse a return if any of the above conditions are not met, on a case-to-case basis, and return the item(s) back to the original destination address.

We took some important decisions and made changes that may affect your experience as a client. We work and wish for a conscious environment within the ecommerce industry and to improve our Sustainability Practices, the following compromises must be considered while shopping at attuale.com.

In order to reduce returns, which create operational, financial, and environmental damages, we ask for your collaboration.

First and foremost, when in doubt for sizing, fit, or any other items’ characteristics, write to us at any time either by email on [email protected], or by Whats app, iMessage, text, or call on +971507197255. We try our best to be available most of the time.

If you receive an item, and it does not meet your requirements, please email us your Return Request at [email protected]

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