We accept payments in AED (dirham), EUR (euro), GBP (pound), SAR (saudi riyal), and USD (us dollar) through Visa, MasterCard, American Express, and Apple Pay. The one exception is PayPal, which accepts payments in USD (us dollar) only. Cash payment is not available at the moment.

Payment is debited from your chosen payment method at the time of purchase only.

UAE orders.
All the prices are inclusive of UAE standard VAT rate of 5% and duties are not a subject for domestic orders.

International orders.
1. All international orders except to the US will be sent on Delivery Duty Unpaid (DDU) agreement basis, which means you are responsible for import duties and taxes of the shipping country. If you are falling into this category, DHL will contact you by telephone once your parcel is in your desired location in order to collect the amount. 

2. Your orders to the US will be shipped on Delivery Duty Paid (DDP) agreement, meaning the tax and duties have already been added on your order total.

ATTUALE.COM is a website based out of Dubai, UAE, hence all orders are processed and shipped from Dubai. We ship orders every day except Sunday and UAE national holidays.

Shipping details and flat rates:

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UAE ORDERS | 26 AED | Same day or 1 – 2 days | Express delivery partners
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INTERNATIONAL ORDERS | 130 AED | 2 – 5 days | DHL Express
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*Exceptions out of our control may happen and we kindly ask for your patience.

We took some important decisions and made changes that may affect your experience as a client. We work and wish for a conscious environment within the ecommerce industry and to improve our Sustainability Practices, the following compromises must be considered while shopping at attuale.com. In order to reduce returns, which create operational, financial, and environmental damages, we ask for your collaboration.

First and foremost, when in doubt for sizing, fit, or any other items’ characteristics, write to us at any time either by email on [email protected], or by Whats app, iMessage, text, or call on +971507197255. We try our best to be available most of the time.

If you receive an item, and it does not meet your requirements, please email us at [email protected] with “Return Request” subject.
We have a Return Policy of 10 days from the day of your purchase. All delivery costs are non-refundable.

When returning any item, please beware of the following:
– Return items should be unused and in the same condition as when originally received.
– All beauty and undergarments are final sales.
– All Sale items are final sales.
– Your refund is calculated based on the returning item(s) value that was originally paid for (including VAT if applied), while subtracting any shipping fees.
– Refunds are processed only through the original method of payment.

attuale.com reserves the right to refuse a return if any of the above conditions are not met, on a case-to-case basis, and return the item(s) back to the original destination address.